1. What's included in my rental?

We provide all equipment needed for set up and pick up, we ask that you provide an electrical outlet within 50ft of set-up area unless renting a generator. We offer free delivery within 15 miles of Petaluma. Delivery fee applies for areas outside 15 miles of Petaluma. If you live outside our delivery free zone, please email us for a delivery fee quote.

2. What surfaces do you set up on?

We can set up on grass, turf, asphalt, concrete, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.

3. What's your cleaning procedure?

Clean bounce houses are our priority! We wash, sanitize, and dry our inflatables immediately after each use.

4. What are the safety rules?

• Adult supervision is required at all times during use.

• No shoes, food, drink, gum, or sharp objects in or around the unit.

• No silly string, confetti, glitter, face paint, or other staining substances are allowed in or near the bounce house.

• No flips, wrestling, or rough play allowed.

• Adults and children may not jump or use the bounce house at the same time—they must take separate turns to prevent injury.

• Maximum occupancy and weight limits posted on the bounce house must be followed.

• In case of sustained rain, high winds (over 15 mph), or lightning, all participants must exit immediately, and the unit should be deflated safely.

• Bounce House must remain secured with stakes or sandbags at all times.

5. What is your weather policy?

We will reschedule rentals due to unsafe weather conditions, including heavy rain, lightning, or winds above 15 mph. Inflatables must be deflated when winds reach 15 mph. Light rain or occasional sprinkles are acceptable, and the bounce house may remain in operation as long as conditions remain safe and stable.

If you decide to cancel your event due to bad weather, your deposit will be applied to a future date.

6. Do you require a deposit?

Yes, a $50 non-refundable deposit is required to secure all reservations. The deposit will be applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date.

7. What is the cancellation policy?

If you need to cancel your event, please let us know at least 24 hours before your event. We will hold your $50 non-refundable deposit and you can reschedule for any future date. When you are ready to reschedule, the deposit will be applied to your new event date.

8. What form of payment do you accept?

We accept credit and debit cards as well as cash. If paying by cash, please have exact change as our delivery crew does not carry cash. Payment in full is due at the time of your rental delivery.

9. How do I coordinate my cookie and balloon design?

Once you've added on these packages to your reservation, please send us an email to info@littlechicksbounce.com with your name, reserved date, and balloon arch vision including colors and theme. If ordering cookies, please also send us an email with your name, reserved date, party theme, colors, and what you have in mind for cookie design. We will work with you to make your vision come to life!